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Gong Customer Success Manager - EMEA Enterprise Ireland, Dublin 897749802
18.08.2024
RESPONSIBILITIES
- Own overall customer relationships and increase engagement and adoption across your customer base, mine data to effectively measure value, unearth and mitigate risk, and create customer advocacy.
- Drive quarterly metrics tied directly to achievement of gross dollar retention, upsell, and multi-year renewals by leading renewal conversations and strategy.
- Achieve cross sell and upsell targets by partnering with Account Executive counterparts to source opportunities, secure growth, and increase the value of your portfolio.
- Build raving fans by delivering exceptional customer experiences.
- Conduct regular customer reviews to align on goals and outcomes.
- Multi-thread relationships across the organisation to ensure broad and deep engagement and adoption.
- Be a trusted strategic advisor to senior revenue and revenue operations leaders, effectively uncovering and driving towards board-level business outcomes and strategically map those to Gong workflows.
- 7+ years proven experience in customer facing customer success, account management, implementation or similar role in a B2B SaaS company.
- Strong ability to build relationships with C-level executives and key stakeholders.
- Excellent communication, negotiation, and presentation skills.
- Data-driven mindset with a focus on delivering measurable outcomes.
- Experience of MEDDICC a plus.
- Must be able to work from Dublin, Ireland with three days in the office
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