Citi Group Customer Service Associate Analyst 

United States, South Dakota, Sioux Falls 

897642678

Responsibilities:

• Provide informal guidance or on the job training to new team members as required
• Cross-train for various internal roles within the department, and provide back-up coverage for those roles as needed
• Provide operational support across function, including administering defined procedures, performing analysis and preparing reports
• Provide first-level technical phone, email, and customer support for federal agencies and financial institutions
• Log, manage, and own cases through to a timely resolution and assist with root cause analysis and identifying fixes and preventative measures
• Ensure all cases are updated on a regular basis and clients are advised of status
• Interact with internal teams and external financial teams and partners
• Support end-to-end file transmissions through the Treasury Web Application Infrastructure
• Provide customer service and timely resolution to high profile & sensitive clients
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of relevant experience in help desk and/or application support preferred
• Proven relationship building and customer service skills
• Excel experience preferred
• Fraud/Merchant Dispute experience with VISA/Mastercard

Education:

• Bachelor's degree/University degree or equivalent experience

Prior work experience with Fraud Analytics preferred.

Fraud/Merchant Dispute experience with VISA/Mastercard

Anticipated Posting Close Date:

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