Honeywell Technical Support Specialist 

United States 

897442884

Technical Support Specialist (Hardware + Software) – Trend Controls and Centraline/Honeywell Italy
Key requirements

Be our Italian software and hardware expert in Connected products & Software – for commercial buildings.

Typically products to support:

BACnet controllers for heating, cooling and air condition applications

Room controls for temperature, lightning and comfort applications

BMS supervisor software and web technology solutions

Integration of Commercial Building Bus-based system

Lighting Installation Dali64

Trend Legacy products such SET

KNX systems. Program and integration into BMS systems

• Handle quite complex technical issues from our system integrator partner network
• Diagnose root cause problems and provide solutions back to our partners
• Interface with all internal departments to facilitate and ensure customer issues are properly addressed
• Manage customer calls and raised tickets in our SalesForce tool and via the inContact phone system.

Key skills and qualifications

• You love to help customers and dig into software related details.
• You have 3+years of experience handling automation products – electro mechanical, automation technical or similar.
• English written data sheets and electrical circuit diagrams you understand very well.
• You are a “teacher” in the way you communicate to other people
• Excellent attention to detail.
• Effective verbal and written communications both English and Italian

We Value

• Experience with HVAC building control application or automation systems such as PLCs, HMIs
• An understanding of practical issues in implementing hardware and software applications, typical failure modes, and best practices.
• Fluency with different operating systems especially Microsoft Windows.
• Experience with industrial hardware, industry standard protocols (BACnet, Modbus, RS485, RS232)
• An understanding of basic networking concepts, and practical issues in network configuration
• Previous experience with relational databases (ie. SQL)
• Experience with Control systems (ie. Niagara Framework, SCADA systems)

Our offer

• A culture that fosters inclusion, diversity, and innovation in an international work environment
• Market specific training and ongoing personal development.
• Experienced leaders to support your professional development

• JOB ID: HRD232435
• Category: Customer Experience
• Location: Cologno Monzese,Via Alessandro Volta,16Palazzo C Piano7,Milano,20093,Italy
• Nonexempt