SAP Regional Service Expert Global Mobile Telco Services 

Mexico, Mexico City 

89476424

What you’ll do:

• Deliver high quality and ensure stable mobile operations
• Support and Management of Mobile Carriers within the Region
• Analize and maintain Corporate Mobile Fleet through Mobile Expense Management

Task & Responsibilities:

Regional Point of Contact for Mobile Expense Management

• Ensure Inventory Maintenance & KPI Adherence within SAP Expense Management Too
  • Including Delivery of Feeds (maintained by HW Vendor) to support inventory Management
• Workflow Approvals within SAP Expense Management Tool
• Billing / Invoicing Queries and Support
• Escalation Management & End User Support on Billing & Workflow Queries
• Engage with SAP Mobile Expense Management Vendor in Weekly operations calls and deliver on actions resulting from operation calls

Day to Day Operations & Local Point of Contact for Carrier Management

• Support DTMS colleagues on Escalations & Issues
• Support Global Mobile Telco Team on Carrier Issues
• Monitor Billing and ensure Data is Aligned

What you bring:

• Bachelor’s or Master’s degree in Computer Science or a related field
• Understanding of Mobile Technologies and Vendor Management
• Technical Troubleshooting Skills
• Ability to coordinate delivery and projects as a team lead in a heterogeneously environment
• Excellent English communication skills (written and verbal)
• Experience in data analyzing, reporting using MS Excel and SAP systems