Job Description:
Job Description:
It is also the perfect path to a greater understanding of the activities that form part of a Service & Fulfillment and Operations organization, learning the flow all the way from client implementation and onboarding, opening new accounts, to a successful processing of their transactions.
This role offers huge learning opportunities and opens a path into potential new avenues within the Global Banking Operations and the wider organization.
Responsibilities:
- Support QA data tracking, request, gathering, analysis and reporting for various stakeholders including management, Compliance, Audit and LOB(s).
- Maintain QA documentation and data effectively in various repositories, Shared drive / Sharepoint etc.
- Create new and enhance existing Test of Controls (TOC) with automation.
- Share QA automation with FLU for further adoption within their inline or Day 2 QA.
- Complete assigned TOC samples within strict deadlines independently.
- Perform extensive data analysis and deep-dive review to build test script and management reporting.
- Support various QA initiatives including streamlining testing performed by branch Operations.
- Listen and read native languages used in Japan to review client documentations and call logs if you are proficient in Japanese language (Spoken is not required).
- Attention to detail, accuracy, and completeness of testing to identify process gaps, exceptions, and process improvement opportunities.
- Support sustainability test for any new and existing issues.
- Able to develop comprehensive test scripts and provide training to support new or existing test of controls requirements.
- Actively identify and early escalation of control deficiencies and gaps to discuss with line management, and initiate control recommendations.
- Proactively review internal LOB procedures, test scripts, results communication and reporting to ensure adherence to internal LOB guidelines.
- Support horizontal deliverables across risk and business controls function.
- Exposed to multiple line of businesses (LOBs) to develop understanding of Bank end-to-end processes and business acumen.
- Maintain up-to-date working knowledge of the bank’s client access products/services, payment and trade capabilities, internal operations and local practices.
Skills:
- Minimum 5 years in Risk management and Quality Assurance experience.
- Knowledge of Treasury, Trade, Credit or similar Banking Operations processes is required.
- Proven Experience in process automation with minimally VBA Macro skills is an added advantage.
- Capability to perform extensive data analysis and transform to management reporting.
- Multilingual (Japanese) would be an added advantage. Fluent in English is a must.
- Bachelor’s Degree or Equivalent experience.
- Excellent written and verbal presentation and communication skills.
- Excellent project management skills.