Ebay Commercial Underwriting Investigations 

Malaysia, Sarawak 

892592080

You will:

• Conduct in depth case reviews to promote safe trading on the site.
• Use filters, member reports and account reviews to make informed decisions on each case.
• Identify and document trends then provide feedback to your leadership and Risk/Trust.
• Provide feedback on filter performance to relevant developer teams.
• Handle escalations and provide summaries per request of leadership.
• Respond to appeals or manage customer inquiries through email channels.
• Conduct outbound phone calls or otherwise reach out to the customer as part of your case review.
• Consult with customers and other lines of business to help customers succeed on the platform.
• Present case decisions including end to end customer experiences to leadership.
• Review documents to better understand business models and overall business relation impact to eBay.

You are:

• Responsible to manage your time so work is completed efficiently and actively driving impact to process and tools.
• Able to gather data using internal and external tools then interpret to assess risk.
• Able to adjust schedule hours to business needs.
• Business minded. You can see trends, opportunities and can multi-task.
• Excellent verbal and written communication in Mandarin and English.
• Great at problem solving.
• Professional - in your engagement with customers, co-workers and Business Units.
• Assigned to projects and initiatives as they arise.
• Able to make discretionary decisions based on research and established guidelines. You know when to make the call yourself or bring others into your decision making.
• Comfortable working escalations based on your knowledge and proficiency.
• Dependable – you have an established sense of urgency and follow through.
• Adaptable and work under general supervision with the ability to stay self-motivated.
• Comfortable working directly with management and leaders inside and outside of Global Customer Experience (GCX).

Requirements and Additional Info:

• Must have excellent verbal and written communication skills, including reviewing business documents, in Mandarin and English.
• Opportunities to promote to GCX Risk Senior Investigator, grade 19.
• Day Shift with negotiable start times