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Applied Materials Order Management II - B2 中日語客服人員（輪班） Taiwan, Hsinchu 892473154
What You’ll Do
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Role Responsibilities
中日語雙語輪班人員 /需配合四班二輪（3個月日班,3個月夜班。每日工時 12hr, 做二休二）
Create under limited supervisionquotations/opportunitiesin ERP system and provide to customer
Create under limited supervision and maintain accurate Sales Orders in ERP
Escalate and follow up on customer requirements not being met
Handle customer inquiries via phone, e-mail, and fax
Generate reports & track orders, opportunities, booking and shipment
Develop understanding of customer requirements and relationship with customers
Develop basic knowledge of AMAT products
Customer parts, return, repair, service requests interaction and processing
Quote, part# inquiry, problem parts, pricing issue follow up and update
Order management incl. book, tracking, update, change and troubleshoot
Entitlement checks
Service dispatch
Part expedites, fulfillment and delivery coordination
Customer escalation follows up and update
Multi-regions support for the above scope
Qualifications
中日語輪班人員
日文檢定 JLPT N1 , and TOEIC750 or above
Bachelor’s degree or above in anyMajors. InternationalBusiness and business administration are preferred
Welcome NCG (New College Graduate) without working experience, 1 year above experience in order management is preferred
Excellent communication and coordinationskills 優秀的中文及日文電話溝通技巧、文書溝通流利
Personality with positive, proactive, detail-oriented, and responsible
Preferred Qualifications
熟悉SAP操作，有訂單管理相關經驗尤佳
Customer Service experience
משרות נוספות שיכולות לעניין אותך
