Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
5 years of experience in a customer-facing role with stakeholders, driving customer technical implementations or transformation programs.
Experience in supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.
Ability to communicate in English and Japanese or Korean fluently to engage with customers in Japan or Korea.
Preferred qualifications:
Experience in application or workload migration to public cloud providers.
Experience in collaborating across business units internally and at enterprises.
Experience in translating business requirements into technological solutions.
Experience in collaborating with channel partners, systems integrators, and third-party developers to deliver solutions.
Knowledge of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
Excellent communication, presentation, problem-solving, and management skills.