JPMorgan Margin Services Operations Service Delivery - Senior Associate 

United Kingdom, England 

890743115

Job responsibilities

• Directly manages and helps develop team members within the OSD team
• Manages incoming and outgoing Client queries related to the end-to-end Margin Services function
• Proactively monitors and maintains Operational Service Levels to Clients, owning Operational escalations from identification through to remediation
• Utilises available data to provide meaningful data and analysis to Clients to highlight areas for improvement within their Operating Model
• Partners with Relationship Management and Client Service teams to deliver Client Service Reviews and Due Diligence workshops
• Contributes to the delivery of key workstreams, tasks, and projects across the OSD teams, collaborating cross-region and cross-function where required
• Supports Audit, Regulatory and Compliance deliverables, helping to drive action plans and deliverables as required
• Co-ordinates team activities and prepares materials for Town Halls, Employee Recognition, and strategy working sessions
• Collects and maintains internal resources and documentation on collaboration sites such as SharePoint
• Participates in collaborative initiatives with team members and Management, looking for ways to continually simplify, improve, and add value to existing Operational processes
• Provides reporting, analytical, communications and project support to MS Operations management
  

Required qualifications, capabilities, and skills

• Leadership/management experience
• Strong verbal and written communication skills for clear Executive Messaging
• Effective Client Management skills, and ability to deliver challenging messages
• Excellent attention to detail and accuracy
• Ability to understand complex models within the financial sphere
• Problem-solving and data analysis
• Strong time management skills, and ability to prioritise and work under pressure
• Self-motivated, tenacious and able to work with high degree of independence
  

Preferred qualifications, capabilities, and skills

• Experience within Collateral or Derivatives