EY BTS EMS - Tax Senior 

India, Kerala, Kochi 

889677356

Role name and description

EMS offers the ease of managing clients (also referred to as Engagements within EY) in the following manner:

• Providing Operations management support on complex regulatory affairs across multiple jurisdiction
• Managing the end to end Engagement lifecycle management process and reporting standards
• Providing project management support and controlling the cost of managing compliance across various regions/countries
• Responsible for ensuring smooth delivery as per agreed SLA’s

Your key responsibilities
Operational Support and Reporting:

• Work closely with a Manager to provide day to day engagement management support for client (s)
• Support client teams in Americas, EMEIA and APAC in providing timely and accurate information of the engagement to the client headquarters
• Identify and transfer potential scope of work to EMS team
• Understand client requirements and ensure engagement processes meet requirements
• Provide situational analysis and solutions for mitigating issues & risks in an engagement
• Monitor the compliance delivery services across multiple countries and functions
• Build project plan for delivery and set up engagement management tools
• Review engagement deliverables and coach staff members on best practices
• Identify pain areas in the processes and create enablers to overcome process issues
• Monitor and control activities leading up to fulfilment of compliance and reporting obligations of the of practices across countries as per agreed SLA’s
• Act as the SPOC for the respective client teams and Second level escalations point of contact
• Monitor Quality of the team members aligned to ensure quality expectations are met

Project Coordination and Control:

• Help the manager in transition of engagements to GDS
• Monitor engagement status, issues and potential risks that can impact engagement
• Work with global teams to understand the status of the filings for client(s)
• Understand processes and dependencies in meeting obligations of the filings in countries
• Provide engagement status on a periodic basis highlighting risks and issues and achievements
• Identify service delivery and process gaps which can be fixed to improve service delivery

People aspects

• Handle a portfolio of clients and a team of associates & advanced associates
• Monitor and flag engagement and people issue to local and engagement leadership
• Act as the SPOC for the respective client teams and first level escalations point of contact
• Work with Global Engagement Managers and Coordinators to ensure engagements are managed effectively and efficiently
• Responsible for the customer satisfaction scores of the portfolio by managing service delivery expectations of clients
• Identify training gaps for self and team and work with leadership to bridge gaps
• Network with offshore teams to create and maintain good relationship

Skills and attributes to qualify for the role

We are looking for candidates with the following:

• Strong organization and project coordination capabilities
• Good analytical, judgment, tact and decision-making ability along with critical thinking skills
• Excellent written, oral and presentation communication and stakeholder engagement skills
• Ability to work in a multi-functional, multi-geographic team
• Ability to build and maintain excellent relationships across organization levels
• Ability to work and team with a multitude of different people and different cultures
• Understanding of backend financial processes of a company
• Hands on experience on Lean, Six Sigma, Agile or design thinking
• PMP or similar project management certification is desirable
• Proficiency with D&A tools like Advanced Excel, Power BI, Tableau is desirable
• Proficiency with VBA Macro is desirable

You will need to have:

• At least 4 years of working with major global corporation (Big 4, Finance shared services, etc.) with at least one year in project delivery or engagement/ account management
• Bachelors or Master’s degree, preferably Finance, Commerce, Math, Computer Science, Engineering or Business Management
• Have excellent communication skills - both written and oral
• Demonstrate strong organizational skills and structured thinking abilities
• Demonstrate strong interpersonal and analytical skills
• Demonstrate an eye for detail
• Be flexible and willing to adjust responsibilities to align with developing business needs
• Knowledgeable in finance processes and be able to deal with large volume of data
• PMP or similar project management certification is desirable
• Proficiency with D&A tools like Power BI, Tableau is desirable
• Proficiency with VBA Macro is desirable

What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.

• Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.