Boston Scientific MES Analyst II 

Ireland 

889626669

Karen Hayes
James Porter

Key Roles & Responsibilities:

• Provide call-centre support to MES users
• Liaise with Site MES leads for knowledge sharing
• Build and maintain strong partnerships with stakeholders
• Support testing activities for system upgrades
• Manage call centre requests in an efficient and professional manner
• Perform regular maintenance tasks to support MES system
• Provide diagnostic and troubleshooting support to operations on MES software through the MES Admin mailbox
• BAM error analysis and resolution
• Partner with IT on critical incidence resolution
• Demonstrate excellent communication and interaction skills with customer of varying technical ability
• Supports various Projects

Qualifications and Experience Required:

• Proficient knowledge and application of technical and business concepts, procedures, and practices. Interprets company policies and procedures to resolve issues. Beginning knowledge of industry practices and standards
• Level 8 degree
• 3+ years experience in use of manufacturing system, preferably using several different functionalities
• Proficient in Microsoft Office
• Strong customer Focus and works well as part of team
• Ability to communicate technical information to non-technical audience
• Solid organizational & time management skills with a strong attention to detail
• Self -disciplined and results oriented with the ability to meet or exceed deadlines
• Enjoys working as a collaborative team member
• Strong analytical and problem-solving skills
• Excellent communication skills
• Creative and innovative thinking
• Adaptable to changing situations and priorities