Cisco Technical Consulting Engineer 

Portugal 

887477717

• Actively assists other Technical Consulting Engineers and Global Delivery Partners worldwide in problem resolution. Interacts effectively with Engineering to solve complex problems.
• Submits effective escalations with Engineering teams. Guides team members in successful interactions with the Engineering teams. Works to improve the interactions quality of the local team with Engineering.
• Recognizes and submits bugs with required related information. Mentor others to file bugs. Acts on pervasive bugs and issues within technology domain.
• Provides escalation support, and lab setup expertise. Builds shared and reusable lab setups.
• Produces and shares intellectual capital (including documentation and training) in the most productive manner for internal audiences, Global Delivery Partners and customers for global use.
• Actively mentors and develops others, including Global Delivery Partners.
• Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions. Leads in the development of digital intellectual capital (e.g. scripts, digital signatures) by identifying gaps and delegating contributions.
• Work with team leaders from worldwide technology teams within Cisco to ensure global quality and consistency and proper collaboration to ensure a seamless experience for our customers.

• Requires BS in a technical field (CS/EE preferred) or equivalent plus 5-8 years related experience.
• Has working knowledge of software languages to understand the scope and content of bug fixes and code commits
• Has a passion for automation, orchestration and/or virtualization to automate and simplify repetitive analysis or lab tasks.
• Has working knowledge or ability to learn other (non-Cisco) technologies and how they interoperate as part of a network solution.

• Knowledge and experience with Cisco wireless products
• Hold a current valid industry recognizable accreditation (CCNP, CCIE)
• Knowledge of programming language (preferably Python)
• Excellent written and verbal communication, interpersonal and presentation skills. Ability to function effectively in ambiguous circumstances. Shares information and communicates clearly with worldwide team members to improve team effectiveness. Ability to be calm and lead escalated situations towards resolution.
• Have the ability to quickly learn new or unfamiliar technologies and products using documentation and internal resources and apply that knowledge in real world situations
• Have the ability to lead by example on soft skills and mentor other engineers on communication and soft skills
• Have the ability to create training content from engineering documentation and/or personal work experience in collaboration with other leaders

You will work primarily within the Cisco wireless technology area. You participate in new product introductions and internal projects from your primary domain of expertise but also have the possibility to be involved in any of the other available networking domains.

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