Key Job Responsibilities and Duties:
Strategic Business Partnership
Collaborate directly with the SVP to align and prioritise activities with overarching business objectives
Cultivate and maintain strong relationships with internal and external stakeholders to advance business initiatives
Act as a trusted advisor to the department Leadership Team Member (SVP), providing insights on individual and team dynamics
Ensure clear alignment on business priorities, interdependencies, and needs between the SVP and the broader business
In partnership with Business Operations, HR Business Partners, FP&A, Internal Communications, and other relevant stakeholders, establish and refine the department's operational cadence (i.e. annual planning, people cycles) to ensure accountability, ownership, and timely delivery of priorities
Facilitate seamless communication between Global Communications and the department to identify and leverage short-term and long-term communication opportunities, ensuring this collaborative approach is embedded throughout the department
Executive Support & Operations
Take full ownership of the SVP's calendar and inbox, proactively managing communications and preparing/sending emails on their behalf to both internal and external stakeholders
Coordinate and actively facilitate SVP’s LT Meetings, including note-taking and follow-ups. Possess the ability to challenge and influence top management as needed
Provide end-to-end planning and support for meetings and events, including but not limited to offsites, all-hands, Q&As, and working sessions
Assume full responsibility for all delegated tasks on behalf of the SVP (i.e. Workday, Concur)
Manage all aspects of leader onboarding and offboarding processes
Oversee the comprehensive planning of business trips and travel needs for the SVP, including logistics, visas, itinerary coordination with multiple stakeholders, and the compilation/development of preparation materials for meetings and presentations
Ensure that Leadership adhere to company policies and effectively manage the allocated budget
Facilitate a process for obtaining signatures for the SVP
Team Leadership & Craft Development
Team Management: Fully accountable for managing, coaching, and developing the team of A/EBPs. This includes executing and delivering on business performance management cycles, ensuring alignment with peers for fair processes, and adhering to compensation management guidelines
Hiring & Staffing: Fully accountable for hiring and staffing, continuously advocating for the craft of A/EBPs
Craft Community Strategy: Provide input to the strategy, roadmap, priorities, and objectives for the A/EBP craft within the relevant department
Continuous Craft Development: Actively drive and support the continuous development of the E/EBP craft to ensure it remains fit for purpose. Identify gaps, and collaborate with other stakeholders to create solutions
Communication/Stakeholders
SVPs, VPs, Senior Directors and Sr Directors
Internal comms managers
Peers
Legal
HR Business Partners / Recruitment
PMO / Strategy / Business Operations
FP&A / Business Controller
Qualifications & Skills:
- 5-8 years relevant experience e.g. administration/ operational/ business support/executive assistant to VP/SVP, preferably in large/multinational organisation
Having experience with managing matrixed teams is an advantage
Creative and 'out of the box' thinking in order to proactively drive business
People oriented; strong relationship and stakeholder management skills, and able to engage with people across all levels, and from diverse backgrounds
Be curious: You seek to understand others before you act. You take the time to check both the “what” and “why” in ambiguous situations to allow you to navigate complexity in an open-minded way
Commercially aware and results-driven with an independent and proactive attitude
Highly organised with excellent planning skills. You take ownership and proactively solve problems, often before it reaches your SVP
Exhibit a strong attention to detail, ability to adapt to daily schedules and routines, and focus on efficiency without sacrificing quality
Excellent communication. Fluent in English, verbal and written (additional language(s) an advantage but not required)
Comfortable with ambiguity and able to prioritise and make decisions without having all the information
Strong ethics and can handle confidential matters with discretion. You cultivate and promote the Booking.com values and culture within the department
Be an active member of the Leadership Support community, both across departments and within your own department
Available to offer support outside of normal business hours, or travel internationally, as required
Excellent with Google suite, including Google Calendar, Google Sheets/Slides (or similar)
Passionate about AI and automation - keen to simplify and enable
Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:
Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
Application Process:
Let’s go places together:
This role does not come with relocation assistance.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
