EY Senior Dynamics CRM Consultant 

Luxembourg 

886292188

Senior Dynamics 365 CRM Consultant

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities andfreedom to make things better.Whenever you join, however long you stay, theAnd with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2026 a reality.

• In line with our corporate culture , we support you in developing your potential by focusing on topics of diversity, opportunity equality, life balance, further training and internationality
• Gain experience- we want you to experience more at EY and for you to gain new insights within one of the leading audit and consulting companies.
• Foster your development- You will explore our exciting working environment, receive individual mentoring and benefit from getting to know the broad spectrum of our clients
• Building a Network

Joining EY Luxembourg's digital consulting team, you will provide transformative solutions and expert insights in the realm of Microsoft CRM and Power Platform services. Your responsibilities include a comprehensive functional analysis of diverse CRM platforms, coupled with an in-depth grasp of Dynamics 365 Customer Engagement (CE) features. Additionally, your proficiency with the Power Platform will be instrumental in enhancing and tailoring new workflows. You'll play a crucial role throughout the enhancement lifecycle of CRM systems, modifying and advancing the platform to meet organizational needs. Leveraging your familiarity with contemporary development tools and platforms, especially those pertinent to automation and app development, you will be pivotal in optimizing business processes and fostering innovation.

About you

• Creative problem-solving and willingness to tackle new challenges outside the comfort zone
• High motivation with the ability to work independently and as an integral part of a team
• Keen attention to detail with the skill to simplify complex models into visual representations and actionable insights
• Exceptional communication and presentation skills
• Strong Project management skills
• Organized and flexible with the proficiency to manage multiple tasks simultaneously
• Business functional experience with a track record of conducting workshops and designing future-state processes
• Collaborative approach to working with business stakeholders to define desired outcomes and objectives
• Leadership in driving teams in team in learning new capabilities

To qualify for the role, you must have

• Business functional expertise, including conducting workshops, designing future-state processes, and collaborating with business stakeholders to define objectives and outcomes
• Comprehensive understanding of the Power Platform, with a particular focus on PowerApps and Power Automate
• Dedication to the ongoing refinement of the CRM system to meet evolving business requirements
• Ability to offer advanced daily support to users of the Dynamics 365 Customer Engagement (CE) platform
• Skilled in the administration of Dynamics 365 CE, along with overseeing Azure Virtual Machines and SQL Server environments
• Proven experience in facilitating system enhancements and routine maintenance, including customizations using PowerApps
• Competence in backend development for Dynamics 365 CE, particularly with .NET, complemented by capabilities in API integrations
• The capability to provide daily third-level user support for the Dynamics 365 CE system

Diplomas

• A bachelor’s degree or equivalent certification in Computer Science, Information Systems, Mathematics, Engineering, or other appropriate academic majors

Language requirements

• Good oral and written skills for both French and English

Availability

• Starting Sept ‘2024