Conduct detailed research and comprehensive analysis on customer industry and specific customer account business imperatives and challenges.
Develop territory and account plans, leveraging all assets available (e.g. lines of service, marketing events, delivery resources) that represent pipeline growth and business opportunities.
Ensure adequate pipeline coverage by leveraging the breadth of SAP Services’ entire portfolio of products and services; identify the intersection of customer business challenges with SAP Services capabilities and continuously review and update territory and opportunity plans based on a dynamic customer environment.
Become an expert in the customer decision making process and develop relationships with key decision makers, nurture champions and coaches, and progress a deal through sales cycle.
Facilitate customer discovery and implementation scoping sessions to define requirements for input into implementation plans, estimates, resource models, and pricing models.
Build strong internal relationships with license sales, alliance partners, services delivery, product management, and other groups in the spirit of the SAP Building Bridges behavior.
Research and educate oneself formally in organized education forums and informally with internal sales collateral, competitor content, and internal eLearning resources related to SAP business
Experience and Role Requirements:
Minimum of 5 years of experience in sales or business development activities including generation and management of opportunities, bids, deal closure and relationship management.
SAP product and prior enterprise business application software or implementation experience is preferred.
Experience working collaboratively through effective communication and management thinking coupled with significant political insightfulness
Proven experience with identifying opportunities and managing them through sales process from inception to close
Ability to project a professional presence while preparing and conducting presentations to customers during all phases of the relationship
Possess understanding of key negotiation terms and conditions and general understanding of contractual structures for medium to highly complex consulting engagements
Advanced capability in researching and understanding customer business challenges and tying them to associated value propositions
Experience leading and influencing a team without direct reporting authority
Ability to adapt and function effectively in fast-paced, changing environment
Personal Characteristics Required:
Judgment: ability to demonstrate consistent logic, rationality and objectivity in decision making. Achieves good balance between quick decisiveness and slower, more systematic approaches. Performs critical problem solving easily.
Communication: ability to demonstrate fluency, proper grammar, and organization of thought. Demonstrates willingness to participate in and lead meetings and communicate effectively with staff at all levels.
Business acumen: ability to apply sound commercial judgement when demonstrating to our customers how our services will generate significant value and return on investment.
Independence: functions successfully without much supervision and stays focused.
Standards of Performance: strives and consistently achieves quality results; demonstrates low tolerance for mediocrity; exhibits conscientiousness, dedication, self-discipline and responsibility.
Empathy: Be able to adapt to a customer’s behavior and changing moods/behavior
Problem Solving: Must have a desire to help solve customer challenges by applying critical thinking skills