Citi Group Technical Support Advocate - C09 BOGOTA 

Colombia, Antioquia, Medellín 

884331842

• Advocate will work with internal clients and assigned client companies to assist with the quick resolution of technical tickets
• Advocate will act as liaison between client, RSM/PASS and Tech partners within Citi
• Advocate will engage with Tech to create working sessions, as needed to expedite ticket resolution
• Advocate will report to Senior/Executive Managers any trends identified during issue analysis
• Advocate will handle all communications between internal Citi departments
• Advocate will be the effective translator for the client for Tech lingo and ticket status
• Host and schedule calls with client companies
• Advocate will have a client-facing role with client companies during calls and communications
• Communications need to include any relevant Section Manager and all internal staff that need to be aware regarding this client
• Advocate to deliver client academy training sessions as requested by clients and internal partners

Qualifications:

• Previous relevant experience preferred
• Experience in customer service
• Proven investigative, analytical and risk management skills
• Demonstrated ability to present concepts and influence/lead change
• Consistently demonstrate clear and concise written and verbal communication
• Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results

Education:

• Bachelor's degree/University degree or equivalent experience
• Portuguese advanced level as a second languaje is a must.

Time Type:

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