Citi Group Payment Operations Supervisor Hybrid 

Jordan 

883693896

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

What you will do:

• Actively leads \ participates in regulatory and non-regulatory projects ensuring business requirements are understood and agreed by Change team and Technology
• Identifying potential problems and points of friction and finding solutions to maximize efficiency
• Identify and eliminate manual and bespoke processes to eliminate associated inherent risks
• Improve operational management systems, processes and best practices
• Develop and implement operational policies and procedures for efficient operations
• Collaborate cross-departmentally to align operations with organizational objectives
• Analyze data to identify process improvement opportunities and cost savings
• Create customized transaction services reports based on data analysis
• Monitor and research errors to ensure adherence to audit and control policies
• Resolve transaction services issues and use technical expertise/ judgment to conduct complex analysis
• Anticipate and respond to requests for transaction deliverables from internal and external clients and vendors
• Develop and recommend strategic decisions based off in-depth comprehension of how the payments operations team interacts with others business unites in accomplishing objectives
• Assist with providing informal guidance or on-the-job-training to new team members as required

What we'll need from you:

• Minimum of 7 years of experience in the banking sector or financial industries, specifically in payments and cash management operations.
• Excellent verbal communication skills with a strong command of the English language.
• Effective relationship management skills to liaise with various internal teams, regulators and external partners.
• Proven leadership competencies, including team management, decision-making, problem-solving, and strategic thinking.
• Strong attention to detail and the ability to work under pressure.
• Knowledge of relevant banking regulations, compliance standards, and industry best practices.
• Proficiency with payment processing platforms, cash management systems, and related technology tools.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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