Citi Group HR Connect Operations Support Analyst 

Hungary 

883615374

By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

The HR Connect Operations Support Analyst EUR & MEA will provide support through data analysis, quality assurance, project management, process reengineering and improvement in the context of a multi-country EUR & MEA HR & HR Connect internal standard operating model. The responsible person will also drive change through engagement in global/regional initiatives (platform conversions, implementations), identifying automation and efficiency opportunities in the process, and evolving the means by which HR Connect delivers support.

What you’ll do

• Lead the operational readiness activities to prepare the HR Connect teams for potential inquiries as a result of the implementation HR global and regional initiatives.

• Provide recommendations for and monitor to completion of HR and HR Connect process and policy improvements using operational metrics, survey results, and other key performance indicators

• Create and facilitate employee development actions such as New Hire Training and ad hoc training sessions to increase performance

• Complete quality reviews for inquiry cases. Identify trends and solutions to achieve quality goals. Coach agents to improve performance.

• Provide insights and observations into scheduled and adhoc workforce reports. Create and deliver presentations to HR Connect Leadership

• Provides expert problem management support to difficult or complex issues and ensures root-cause analysis is conducted with any learning applied for future benefit

• Maintain regional HR Connect procedures. Ensure procedures are updated timely as needed.

What we’ll need from you

• Bachelor’s degree/University degree or equivalent experience

• 3+ years of relevant experience

• Fluent English language skills

• Intermediate Advanced proficiency in Microsoft Excel, Word, PowerPoint, Workday and ServiceNow

• Consistently demonstrates clear and concise written and verbal communication

• Self-motivated and detail oriented Able to work independently.

• Desire & ability to work with global, regional & local team

• Proven organization and time management skills

• Demonstrated problem-solving , analytical and decision-making skills

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program

• Home Office Allowance (for colleagues working in hybrid work models)

• Paid Parental Leave Program (maternity and paternity leave)

• Private Medical Care Program and onsite medical rooms at our offices

• Pension Plan Contribution to voluntary pension fund

• Group Life Insurance

• Employee Assistance Program

• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed

• Flexible work arrangements to support you in managing work - life balance

• Career progression opportunities across geographies and business lines

• Socially active employee communities with diverse networking opportunities

Time Type:

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