Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
2 years of experience coding in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design.
2 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Preferred qualifications:
Experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience with any of the following IaaS solutions: Kubernetes, system virtualization, on-premise and/or hybrid cloud computing, cloud identity and security system, cloud monitoring and logging, or local and cloud storage.
Knowledge of system/network administrator level Linux/Unix or Windows systems.
Knowledge of basic web technologies (HTTP, HTML, DNS, etc.).
Ability to communicate in English fluently to support client relationship management in this region.