Ebay UK Consumer Consumer Selling Manager 

United Kingdom, England, London 

880458332

What you will accomplish

Understanding the customer and the market

• Develop a close understanding of differing seller motivations and needs in the diverse seller segments that constitute c2c. Be the voice of this internally and drive positive change that is grounded in seller needs and insight

• Maintain clear awareness of the wider market and competitor propositions

• Utilise customer insights to understand opportunities to further improve our customer experience

• Understand regulatory impacts for c2c and partner with the regulatory team to act as the internal voice of the customer

Transformation

• Supporting the Global c2c Initiative to develop the long term priorities of the programme, including delivering the existing changes in the roadmap to the Experience, as well as identifying new opportunities to be prioritised in future

• Lead “Go-to-market” strategy and execution for proposition changes

• Lead customer comms strategy in partnership with CRM team to ensure key messaging is prioritised

• Collaborating with other functions (Trust, GCX, CRM, C2C) to improve the end to end experience for our sellers

• Partner and collaborate cross functionally on transformation that impact c2c sellers - such as Managed Shipping

• Finding opportunities to improve c2c seller health in UK and feeding ideas into global teams responsible for delivery of c2c Initiative

• In partnership with comms team, develop clear customer narrative about the journey we have been on, why we made these changes and how it benefits sellers holistically

• Collaborate with SMB team and SMB Initiative to ensure our overall c2c and SMB customer propositions are complimentary

What you will bring

• Background in customer proposition and insight, along with a deep understanding of the C2C and resale market, including its competitive landscape and dynamics.

• Experience collaborating with product and marketing teams, improving customer experiences and communications.

• Strong customer centricity and are analytical and strategic in your thinking.

• Excellent communication style, able to collaborate effectively within a highly matrixed environment.

• Excel in managing stakeholders and delivering results swiftly.

• Comfortable navigating ambiguity to drive clarity and direction, ensuring effective solutions for all.

Skills

• Customer focussed

• Analytical and strategic problem solver

• Highly collaborative

• Comfortable working within a highly matrixed environment

• Excellent influencer

• Clear communicator

• Strong stakeholder management

• Able to deliver at pace

• Comfortable with and able to work through ambiguity in order to drive clarity and direction