Citi Group Applications Support Sr Manager 

India, Maharashtra, Pune 

880122543

Job Description

Citi technologies are seeking a highly motivated front office IT professional to lead our Production Services function support group in Pune, India.

Role / Position Overview

You will develop detailed knowledge of multiple business areas and functions, coupled with cutting edge technologies in this exciting opportunity.

You will be working closely with your counterparts in India, Singapore, Shanghai, UK, US and Canada operating in a follow-the-sun global model, along with application developers and business analysts in the team.

Key Responsibilities:

• Ability to handle incidents, problems and change at a global enterprise level.
• Calm and analytical when faced with major incidents on critical systems.
• Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency
• Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
• Communicate effectively with operations and technology partners on a regional or global basis.
• Working closely as a trusted partner for senior business heads
• Manages, maintains, and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Identifies ways to maximize the potential of the applications used.
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities, and security issues; communicates impact.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Acts as advisor or coach to the team.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Be involved in people development

Knowledge/Experience:

• 8-12 years’ experience in an Application Support role.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills.
• Issue tracking and reporting using tools.
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Ability to communicate appropriately to relevant stakeholder.
• Extensive experience with application support is critical.

Skills:

• Good interpersonal and communication skills, great teammate.
• Linux / Kubernetes
• Databases - Oracle, MongoDB
• ITRS Geneos / Grafana / Splunk / Kibana

Qualifications:

Bachelor's Degree

Time Type:

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