NICE Senior Business Applications Analyst Salesforce Admin 

India, Maharashtra, Pune 

880059605

How will you make an impact?

• Administer Salesforce system, including user roles, security settings, profiles, workflow rules, and data integrity.
• Collaborate with various teams to ensure effective reporting, manage ad hoc requests, and enhance report/dashboard usability.
• Oversee dashboards, reports, forms, templates, custom objects, and layouts.
• Promote Salesforce adoption through documentation, support, and training for users.
• Maintain data quality through regular reporting, analysis, de-duplication, and process improvements.
• Provide first-level support for issue resolution and escalation across teams.
• Design and implement custom features, evaluate third-party solutions and stay updated with Salesforce release features and special projects.

Have you got what it takes?

• Bachelor's Degree from 4 year accredited College/University, or equivalent experience.
• 4+ years' experience, a business analyst and/or service and support role.
• 4+ years of experience with operational support using Salesforce.com.
• 4+ years of experience in Salesforce.com CRM Application Administration.
• Salesforce certification is a plus!

You will have an advantage if you also have:

• Demonstrated proficiency in user security, profile and role management, custom objects, workflow and validation rules, email templates, formulas, dashboards & reporting.
• Must be experienced in Microsoft Office applications, including MS Word, Excel and PowerPoint.
• Must be detail-oriented and have strong problem-solving and analytical skills.
• Excellent verbal and written communication skills are essential.
• Able to meet deadlines, communicate delays, clarify ambiguous situations.
• Ability to work in a dynamic, fast-paced environment and pick up new skill sets quickly.

Manager
Individual Contributor