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Apple Apple Developer Support Advisor - Italian Ireland, Cork 878401013
18.07.2024
Description
In this role, you will be providing administrative support for Developers (iOS, iPadOS, Safari and macOS) via phone and email. As our Developers’ first point of contact, you’ll be the friendly voice of Apple, providing award-winning customer service, troubleshooting and support. You will help them enrolling into our Developer Programs, assisting if they need help in handling their Developer team (inviting other Developers to their team, updating account information and renewals). You will also help them find the appropriate Developer resources, like technical guides and information regarding the app management and the app review process. - Ensure email responses are timely, accurate, complete, and well written- Work to identify issues requiring partner concern and engage supervisors as appropriate- Identify source of repeat issues through root cause analysis input- Suggest content additions or edits to knowledge base tools for consistent support experience- Regularly review all Developer Services related web content ensuring information is current, raising any discrepancies found.
Minimum Qualifications
- Fluency in English and Italian
- Have a positive attitude and be customer focused
- Ability to perform multi-tasking activities
Preferred Qualifications
- Outstanding troubleshooting & problem solving skills
- Be a clear, confident and enthusiastic communicator
- Have impeccable organisational and administrative skills
- Experience of working in a high paced, goal focused environment
- Knowledge of Apple products
- Be a standout colleague
- Detail orientated
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