Salesforce Systems Analyst 

Canada, Ontario, Old Toronto 

877217639

Job Category

Software Engineering

Job Details

Responsibilities:

• Support Revenue Operations including system bug triage, business process support, technical advisory, business requirements gathering, managing SOX controls, and system configuration for AR.

• Create and maintain technical and process documentation

• Support projects and other initiatives from a technology perspective that impact the Finance department.

• Work closely with IT and other business units to execute new technology and functionalityimplementations.

• Facilitate and maintain partnerships with key system and business stakeholders

• Identify areas of improvement to increase process efficiencies and data integrity. Providing solutions in accordance with industry best practices and company policy.

Required Education and Experience:

• Degree or equivalent relevant experience required. Experience will be evaluated based on theValues & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• 3 years of System Administration experience, preferably with Salesforce products

• 3 years of professional Systems Analyst or Product Analyst experience, or focus in system enhancements, product or program management

• Familiarity with Salesforce Products; specifically CRM, Sales Cloud, Service Cloud

• Proficient in systems analysis, specifically data analysis, process modeling

• Experience in technology implementations and development methodologies

• Hands-on experience in obtaining requirements from business users and subject matter experts, reviewing business priorities, and/or analyzing solution options & risks

• Experience of working in a fast-paced environment, with the ability to manage ambiguity, and changing priorities while delivering excellent results.

• Liaise effectively between lines of business and the development team, while working with a wide range of stakeholders

• Communicates in a clear, concise, and timely manner.

• Operates effectively as a member of a team spanning multiple time zones

• Functional understanding of SQL or other query languages

• General understanding of object oriented programming and cloud infrastructure

Desired Skills/Experience:

• Additional higher education in information technology or business administration

• Knowledge of agile methodology and product development models.

• Understanding of Quote to Cash operations such as credit, billing, collections, bad debt, AR, as well as revenue accounting

• ERP experience preferred

• Preferred knowledge of other products: Mulesoft, Oracle R12, Marketing Cloud

• Development language experience; Apex, Python, JavaScript, HTML, CSS

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