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JPMorgan Quality Assurance Manager Mandarin Speaker 
Philippines, Quezon City 
877211192

25.06.2024

Job Responsibilities:

  • Lead and develop a team of analysts, across locations, to meet quality, business, personal goals, and manage performance
  • Lead and participate in integration projects
  • Review quality data to identify trends and partner with business leaders to improve quality
  • Compile data, trending results, and present quality assurance metrics results and potential recommendations to leadership
  • Collaborate with quality leaders to continually enhance and mature the quality program
  • Identify gaps and recommend system, process, and or procedural opportunities and improvements
  • Effectively drive remediation of issues by engaging appropriate resources to mitigate risk with a sense of urgency
  • Clearly articulate key findings to Client Operations business partners and senior leaders.
  • Provide feedback to business partners on interpretation of quality performance metrics
  • Collaborate with fellow Quality Analysts to determine best practices
  • Closely partner with management to escalate issues according to established escalation protocols
  • Identify gaps in the quality assessments and present continuous improvement plans to management for future assessments
  • Keep abreast of current regulatory requirements applicable to responsibilities
  • Develop a strong knowledge of the Operational processes
  • Perform quality assessments to ensure accuracy and adherence to Standard Operating Procedures
  • Monitor quality reviews into ACES (Automated Compliance Evaluation System) for tracking and reporting

Required qualifications, capabilities, and skills:

  • 3 years People Management Experience
  • 5-7 years’ experience in Financial Services, Risk Management, or Wholesale Payments
  • Extensive knowledge of quality management best practices, root cause and corrective action, and defect elimination
  • Excellent verbal and written communication skills and ability to adapt style to the appropriate audience
  • Strong interpersonal skills and ability to collaborate with key stakeholders
  • Self-motivated, strategic, and results oriented, with a focus on problem resolution
  • Ability to manage expectations, deliver results and effectively communicate outcomes
  • Demonstrates time management and organizational skills by successfully prioritizing and managing multiple tasks
  • Detail oriented with ability to work efficiently and independently within given timelines
  • Demonstrates leadership skills and flexibility in a fast-paced environment
  • Independent decision making and critical thinking skills
  • Strong Microsoft Office skills including Excel, PowerPoint, and Word
  • Excellent facilitation and presentation skills
  • Fluent in written and verbal Chinese language - Mandarin

Preferred qualifications, capabilities, and skills:

  • Must be adaptable, flexible and able to deal with ambiguity
  • Strong communication and negotiation skills; ability to present findings independently in a concise manner and articulate reasoning clearly
  • Bachelor’s degree or equivalent experience is required