JPMorgan Quality Assurance Manager Mandarin Speaker 

Philippines, Quezon City 

877211192

Job Responsibilities:

• Lead and develop a team of analysts, across locations, to meet quality, business, personal goals, and manage performance
• Lead and participate in integration projects
• Review quality data to identify trends and partner with business leaders to improve quality
• Compile data, trending results, and present quality assurance metrics results and potential recommendations to leadership
• Collaborate with quality leaders to continually enhance and mature the quality program
• Identify gaps and recommend system, process, and or procedural opportunities and improvements
• Effectively drive remediation of issues by engaging appropriate resources to mitigate risk with a sense of urgency
• Clearly articulate key findings to Client Operations business partners and senior leaders.
• Provide feedback to business partners on interpretation of quality performance metrics
• Collaborate with fellow Quality Analysts to determine best practices
• Closely partner with management to escalate issues according to established escalation protocols
• Identify gaps in the quality assessments and present continuous improvement plans to management for future assessments
• Keep abreast of current regulatory requirements applicable to responsibilities
• Develop a strong knowledge of the Operational processes
• Perform quality assessments to ensure accuracy and adherence to Standard Operating Procedures
• Monitor quality reviews into ACES (Automated Compliance Evaluation System) for tracking and reporting

Required qualifications, capabilities, and skills:

• 3 years People Management Experience
• 5-7 years’ experience in Financial Services, Risk Management, or Wholesale Payments
• Extensive knowledge of quality management best practices, root cause and corrective action, and defect elimination
• Excellent verbal and written communication skills and ability to adapt style to the appropriate audience
• Strong interpersonal skills and ability to collaborate with key stakeholders
• Self-motivated, strategic, and results oriented, with a focus on problem resolution
• Ability to manage expectations, deliver results and effectively communicate outcomes
• Demonstrates time management and organizational skills by successfully prioritizing and managing multiple tasks
• Detail oriented with ability to work efficiently and independently within given timelines
• Demonstrates leadership skills and flexibility in a fast-paced environment
• Independent decision making and critical thinking skills
• Strong Microsoft Office skills including Excel, PowerPoint, and Word
• Excellent facilitation and presentation skills
• Fluent in written and verbal Chinese language - Mandarin

Preferred qualifications, capabilities, and skills:

• Must be adaptable, flexible and able to deal with ambiguity
• Strong communication and negotiation skills; ability to present findings independently in a concise manner and articulate reasoning clearly
• Bachelor’s degree or equivalent experience is required