JPMorgan Technical Implementation Manager- Associate 

India, Maharashtra, Mumbai 

876403078

As a Technical Implementation Manager II within Client Onboarding and Service, you will consult with merchants to enable Credit Card transaction processing using Chase technology. You will manage the holistic implementation process, including advanced consulting and technical design discussions, and guide clients through integration testing. This role focuses on implementations with the Merchant Services Core and Integrator client-base, leveraging advanced knowledge of the credit card processing industry.

Job Responsibilities:

• Act as the primary technical resource for the Merchant Services Core and Integrator client-base.
• Advise clients on supported connectivity options, protocols, formats, and product functionality.
• Complete integration testing requirements and manage the interactive process of results/fixes.
• Direct successful conversions of products and services from a technical perspective.
• Represent Technical Implementations on internal project teams for new product development.
• Train and provide direction to employees on testing processes.
• Lead advanced consultation discussions and recommend complex merchant products and solutions.

Required Qualifications, Skills, and Capabilities:

• Minimum 8 years of experience in a technical role within the credit card payment processing industry.
• Minimum 4 years of connectivity knowledge (MPLS, VPN, Internet) and protocol knowledge (TCP/IP, S-FTP, HTTPS).
• Experience diagnosing highly complex issues in applications, data messages, and network connectivity.
• Professional demeanor and polished communication skills for customer interactions and escalations.

Preferred Qualifications, Skills, and Capabilities:

• Level 3 Acquirer/Host Level end-to-end certification experience.
• EMV Card Brand certification experience using tools like Brand Test Tool or ICC.
• Bachelor's degree in Computer Science or related field.
• Highly motivated with the drive to learn new skills and collaborate with technical and non-technical partners.