Red hat Partner Technical Account Manager OpenShift - m/f/d 

Australia 

876399095

Job Summary

What you will do

• Develop relationships with key business and IT stakeholders and become an expert on a partner’s solutions by understanding their top business goals and priorities.

• Perform technical reviews and share knowledge to proactively identify and prevent issues

• Forewarn partners of technology changes or potential disruptions to their service and advise on mitigation strategies

• Provide advice and guidance to partners about current and future Red Hat products

• Troubleshoot technical issues and drive issue escalation with Red Hat, partner and customer teams

• Complete analysis and present periodic reviews of operational performance to leadership

• Manage partner use cases and maintain clear and concise case documentation

• Create partner engagement plans and keep documentation relevant to a partner's solution updated

• Manage and grow partner relationships by delivering attentive, relationship-based support

• Build a sense of trust with partners and serve as their advocate within Red Hat

• Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a Subject-Matter Expert (SME) and mentor for specific technical or process areas

• Collaborate with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues

• Travel, as necessary, to visit partners and attend events within the region

What you will bring

• Excellent German and English communication skills

• 8 years experience in a support, development, engineering, or quality assurance organization

• Ability to manage and grow existing enterprise partner relationships by delivering proactive, relationship-based support

• Outstanding verbal and written communication skills; ability to convey complex information to partners clearly and concisely

• Competent comprehension of enterprise architecture and strategic business drivers

• Ability to manage multiple issues and projects with an eye for detail

• Direct experience with a variety of hardware (or partner) vendors

• Experience with training and presentation delivery

The following are considered a plus:

• Experience in system management, cloud or server virtualization

• Bachelor's degree in a technology-related discipline, preferably computer science or engineering

• Prior experience in a technical leadership or mentorship role

• Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift by Red Hat), containers, Kubernetes, cloud management (Red Hat CloudForms), and IT automation (Ansible by Red Hat)

• Red Hat Certified Engineer (RHCE)

• Experience working in DevOps environments

• Software engineering background; experience with RPM-based Linux and Java technologies

• Experience deploying applications in cloud environments

• Experience developing containerized applications

• Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts

• Familiarity with source code management tools like Git or SVN