Amazon Support Engineer CrossBorder 

India, Tamil Nadu 

876183262

2. Work across all tiers leveraging Service-Oriented Architecture, mobile platforms, user experience, analytics and data mining
Key job responsibilities
This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. Some of the key job functions of the application support engineer are:1. Provide first level of support for handling tickets, operational issues from production services2. Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.3. Work on maintenance driven coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects.4. Read and understand complex application code and make code fixes to resolve support issues5. Software deployment support in staging and production environments.6. Develop tools and automate manual operational tasks and easy maintenance of our services.7. Build monitoring metrics dashboard, and report System health and Support status metrics.

- 2+ years of software development, or 2+ years of technical support experience
- Bachelor's degree in engineering or equivalent
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages

- Experience with AWS, networks and operating systems