Uber Bilingual Customer Service Specialist 

United States, West Virginia 

875748719

• Respond to high volume, live queue of incident inbound cases and/or outbound queues
• Report & document issues with reporting parties using various platforms
• Master multiple knowledge bases and contact management systems
• Provide high quality virtual customer support through ticket systems (chat and email) and possibly phone
• Ensure high customer satisfaction and demonstrate empathy while solving customer concerns
• Demonstrate excellent interpersonal skills and ability to establish trust

• Full time availability - IMPORTANT!
• Immediate availability to work in our COE located in La Aurora, CR.
• At least 6 months of experience working in a similar role
• Exceptional reading comprehension and writing skills. Able to connect what users are asking for with answers to their true issues.
• Passion for helping others and creating support experiences that exceed user’s expectations.
• Full proficiency in Spanish communication is required (written and verbal).
• Bachelor's degree or college experience desired.
• Intermediate English level (B2).
• Experience in emergency situations and sensitive scenarios are desirable.
• Ability to troubleshoot problems and find speedy resolutions.
• Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
• Work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users.

• The shifts that we have available are daytime, night and graveyard, the weekends can be required.

• Familiarity with customer support tools such as Bliss is a plus, but not required.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .