Qualcomm Manager 

India, Telangana, Hyderabad 

875397602

Job Area:

Information Technology Group, Information Technology Group > IT Management

As a Manager of End User Services, you lead a team responsible for technical support and maintenance of End user infrastructure like Desktops, Workstations, Laptops, Printers, etc., Your key responsibilities include:

• Establishing, managing, and measuring quality processes for end-user hardware throughout its lifecycle.

• Developing and documenting procedures to address IT environment-related issues.

• Working with an enterprise ticketing system, SLA reporting and maintaining regular reports.

• Ensuring compliance with company policies and regulations.

• Providing regular status updates to leadership and handling complex technical escalations.

• Collaborating with both your team and other teams to complete project works.

• Communicating effectively through verbal and written channels, including email and direct conversations.

• Managing team performance by discussing ongoing and future projects, identifying growth opportunities, and evaluating performance metrics.

• Promoting a shared vision within the team and fostering a collaborative environment.

• Coaching and mentoring team members, assigning development tasks, and setting performance expectations.

• Partnering with stakeholders to define system specifications and business requirements.

• Allocating work based on employee availability and skill sets.

Level of Responsibility:

• Working independently with minimal supervision.

• Providing guidance to direct reports.

• Conveying complex information verbally and in writing to individuals with limited subject knowledge.

• May involve negotiation, influence, cooperation, tact, and diplomacy.

• Managing a small budget.

• Completing multi-step tasks with effective planning and prioritization.

• Exercising creativity when drafting original documents, imagery, or work products within established guidelines.

Education and Certifications:

• Bachelor’s degree in computer science, technical, engineering, or related fields.

• Relevant certifications such as ITIL, PMP, MCSE, CISSP, etc.

Skills:

• Proficient in managing technology solutions.

• Familiarity with planning processes and techniques.

• Knowledge of commercial desktop tools and service management systems.

Experience:

• Over 10 years of IT-related work experience, including 4+ years leading projects/programs.

• Enterprise-level desktop support experience and managing multi-site teams.

• Hands-on expertise in service delivery, service centers, Offshore Development Center Infrastructure support, and IT hardware deployment.

As a Manager of End User Services, you lead a team responsible for technical support and maintenance of End user infrastructure like Desktops, Workstations, Laptops, Printers, etc., Your key responsibilities include:

• Establishing, managing, and measuring quality processes for end-user hardware throughout its lifecycle.

• Developing and documenting procedures to address IT environment-related issues.

• Working with an enterprise ticketing system, SLA reporting and maintaining regular reports.

• Ensuring compliance with company policies and regulations.

• Providing regular status updates to leadership and handling complex technical escalations.

• Collaborating with both your team and other teams to complete project works.

• Communicating effectively through verbal and written channels, including email and direct conversations.

• Managing team performance by discussing ongoing and future projects, identifying growth opportunities, and evaluating performance metrics.

• Promoting a shared vision within the team and fostering a collaborative environment.

• Coaching and mentoring team members, assigning development tasks, and setting performance expectations.

• Partnering with stakeholders to define system specifications and business requirements.

• Allocating work based on employee availability and skill sets.

Level of Responsibility:

• Working independently with minimal supervision.

• Providing guidance to direct reports.

• Conveying complex information verbally and in writing to individuals with limited subject knowledge.

• May involve negotiation, influence, cooperation, tact, and diplomacy.

• Managing a small budget.

• Completing multi-step tasks with effective planning and prioritization.

• Exercising creativity when drafting original documents, imagery, or work products within established guidelines.

Education and Certifications:

• Bachelor’s degree in computer science, technical, engineering, or related fields.

• Relevant certifications such as ITIL, PMP, MCSE, CISSP, etc.

Skills:

• Proficient in managing technology solutions.

• Familiarity with planning processes and techniques.

• Knowledge of commercial desktop tools and service management systems.

Experience:

• Over 10 years of IT-related work experience, including 4+ years leading projects/programs.

• Enterprise-level desktop support experience and managing multi-site teams.

• Hands-on expertise in service delivery, service centers, Offshore Development Center Infrastructure support, and IT hardware deployment.

Minimum Qualifications:

• 6+ years of IT-related work experience with a Bachelor's degree.

8+ years of IT-related work experience without a Bachelor’s degree.

• 2+ years of experience leading projects/programs.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.