Salesforce Principal Renewals Manager 

Brazil, São Paulo, São Paulo 

874290382

Job Category

Job Details

• The Salesforce Associate Renewal Manager is responsible for owning and executing a portfolio of renewal contracts in an assignedterritory. RenewalManagers partner with internal stakeholders such as Sales and Customer Success & Growth (CSG) organizations to secure every renewal. They are responsible for minimizing financial attrition, locking in the most favorable terms, identifying growthopportunities RenewalManagers are responsible for ensuring that customers are set up for success while maximizing the financial results for Salesforce.

  Responsibilities:

  • Develop and execute win/win negotiation strategies for small account contract renewals that maximize contract value while protecting and enhancing customer trust.
  • Own and manage the renewals process in collaboration with the account teams
  • Collaborate with internal resources such as Customer Success, Account Executives, and Sales Operations to ensure successful renewals
  • Identify customer requirements, uncover roadblocks, and manage the renewal to completion
  • Communicate risk clearly and take steps to mitigate
  • Accurately maintain and accurately forecast a rolling 90 day forecast of renewals in your territory

  Required Skills/Experience:

  • 2+ years of demonstrated success in a Sales, Operations, or Account Management capacity with a focus on negotiating contracts
  • Possess negotiation skills that allow for value-based contract negotiations with customer billing contact
  • Strong process management and ability to manage a high volume of transactions and tasks.Customer management experience

  Desired Skills/Experience:

  • Knowledge of product and platform features, capabilities, and best use
  • Experience with an enterprise CRM or customer service application. Experience with a significant plus.
  • Ability to manage transactions through every stage

  Leadership Qualities:

  PASSION: Passionate about Customer Success

  BEGINNERS MIND: Always learning, approaches each interaction with open mind, great listener and hands-on

  URGENCY: Ability to move fast and drive business value and results

  OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart

  TRUST: Trust the company’s core values

  ADAPTABLE: Excels in high levels of uncertainty and change

  About Salesforce:

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