Wells Fargo Quality Assurance Administrator 

India, Telangana, Hyderabad 

87357241

In this role, you will:

• Monitor and evaluate the quality of inbound or outbound customer calls
• Document quality issues and performance measures for management review
• Oversee a group of service monitors
• Provide information and assists in the feedback and formal education process of other staff
• Work closely with both internal and external customers to meet their service needs
• Act as a subject matter expertise
• Provide information and assist in the feedback and education to staff

Required Qualifications:

• 2+ years of Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2+ years of experience.
• Must have an extensive customer facing mortgage background (open to both experienced commercial and mortgage lending folks)
• They will be assisting with new and existing account setup. Must have experience with customer facing roles, preferably someone that has a background in client support (mortgage).
• Advanced Excel skills (Vlookup, data validation, review, and verification)
• Experience with Microsoft Suite tools.
• Must be willing to show initiative, ask good questions, and work efficiently.
• Must exhibit a strong attention to detail.

Job Expectations:

Loan Ageing

• Will be working in the warehouse loansystem, primarilydoingaccount monitoring,while also working directly with the clients.

• Will be working with internal & external clients with ongoing systematic updates related to aged loan portfolio monitoring.

• Duties include ensuring clients are notified of any curtailments due as well as follow up with treasury partners to ensure curtailments were completed within SLA.

• Must be familiar with GSE guidelines, wholesale and residential retail processes (commercial experience also considered)

• Strong Excel skills are required (Vlookup, data validation and review).

• Must work well in a team environment and have excellent communication skills.

Prefunding Loan Review:

system, primarilyreviewing loans for eligibility to the warehouse line, while also working directly with the clients.

• Will be working with internal & external clients with ongoing systematic review of loan eligibility.
• Duties include prefunding loan review, client communication for loans that are ineligible for the facility.
• Must be familiar with mortgage documentation including but not limited to: Automated Underwriting Feedback, 1008, Investor Locks, Notes, Deeds of Trust, Allonges, Endorsements and Riders.
• Must be familiar with the lifecycle of a residential mortgage loans funding to settlement.
• Must be familiar with GSE guidelines, wholesale and residential retail processes (commercial experience also considered)
• Must work well in a team environment and have excellent communication skills.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.