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AlignTech Sr Clinical Support Specialist 
France, Ile-de-France, Paris 
873570152

10.09.2024

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Support clinical team to achieve Monthly, Quarterly and Annual Clinical Plans and clinical target.
  • Coordinate with Clinical Team in arranging training class in Training Centre, material and classroom preparation, ensure audio and other equipment are ready and functioning, etc.
  • Coordinate with Clinical education. Keep track of clinical events and clinical activities. Monitors the process of overall events. Assist in speaker engagement.
  • Assist in clinical budget management; conduct cost analysis and vendor sourcing and negotiation including regular PO/PR.
  • Responsible for working with customers on basic clinical inquiries eg case assessment, recording taking, clincheck usage. Transferring cases that need expert advice to senior clinical team.
  • Troubleshooting problems and aligner issues; reviewing first 5 ClinChecks of newly trained doctors; reviewing ClinChecks for customers who need assistance
  • Responsible for Invisalign Clincheck Excellence (ICE) which include reviewing and modifying Clinchecks for customers.
  • Conduct clinical training; introduction session and pre training course
  • Provide clinical training to new staff
  • Provide all appropriate reporting to Thailand Clinical Support Manager and South Asia Associate Director, Clinical Support including feedback from customers on a weekly and monthly report
  • Work closely with co-colleagues to develop a high-performance team
  • Other projects assigned by the company

In this role, you’ll need …

  • Graduate of Doctorate of Dental Surgery, Bachelor Dental Surgery.
  • With 4-6 years of working experience, of which 3 years of experience in a professional education
  • Good technical knowledge and experience in the dental are encouraged to apply
  • Proficient in English and in Thai
  • Effective communication and presentation skill