Salesforce Product Management Director 

United Kingdom, England, London 

873402814

Job Category

Job Details

Responsibilities:

• Drive product adoption of Salesforce Field Service (SFS) through the creation of scalable processes and assets

• Work closely with cross-functional teams on pre-sales and post-sales customer engagements to meet commercial business objectives

• Own the engagement strategy for the Field Service Product team with the SFS ecosystem in EMEA

• Represent Salesforce as a product expert in customer interactions, industry and corporate events, and through community sites and social media.

• Deliver regular enablement content to support customer success and adoption of key capabilities (e.g. Asset Service Management, Scheduling & Optimization)

• Evangelize innovation (e.g. Agentforce agentic AI solutions) in the context of Field Service

• Feed strategic customer requirements into the Product team

• Drive resolution of strategic customer requests

Key Competencies:

• High energy and passion for the job

• 5+ years of Field Service / Customer Service domain experience with a focus on asset service management, scheduling and optimization, or mobile workforce management

• Experience presenting to C-suite executives

• Strong organizational and analytical skills, excellent written and oral communication skills, including experience in high-level business discussions

• Experience in gathering and transforming customer needs into product requirements and operational solutions

• B.S. degree (Computer Science, MIS or related degree preferred)

• Desired Skills and Experience:

• Experience building and implementing field service solutions

• Salesforce Admin, Service Cloud Consultant, and Field Service Consultant Certifications

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