Wells Fargo Portfolio Account Manager 

United Kingdom, England, City of London 

870276312

In this role you will:

• Manage the day-to-day customer relationship to ensure smooth running of the account
• Manage customer inquiries, payment performance and disputes
• Oversee growth opportunities and recommend improvements for customer satisfaction
• Resolve complex customer inquiries, billing errors, payment performance and disputes
• Perform financial analysis of customers in underwriting
• Identify and recommend opportunities for process improvement and risk control development
• Make decisions and resolve issues to meet business objectives
• Interpret policies, procedures, and compliance requirements
• Collaborate and influence all levels of professionals including senior managers
• Various internal reporting requirements.
• Manage credit line submission to Credit
• Visit key dealers and manufacturers
• Engage in cross functional project and report out to management team
• Manage soft collections

Required Qualifications:

• Account Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Background in Finance / Banking / Factoring / Customer Service
• Customer Service Orientation - acts to help or serve customers, focusing efforts on discovering and meeting their needs
• Communication skills - ability to relay required information clearly and succinctly to the customer; ability to listen to the customer and answer queries in a clear, diplomatic and articulate manner; communicate directly with customers, vendors, sales reps, Risk contacts, & relationship managers
• Microsoft products – excel, word, power point, outlook
• Understand products/services offered
• Work within the framework of company regulations e.g. data protection, ensuring compliance at all times
• Fluent French is desired but not required.

Speaking French is a plus but not a requirement

27 Feb 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.