GE HealthCare Customer Service Specialist 

India, Telangana, Hyderabad 

86998607

All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.

Roles and Responsibilities

• In this role you will be responsible for:

• Maintaining all models specific to Multi-Modality Imaging Equipment in the assigned area. Total system level trouble-shooting on complex multi-symptom problems.

• Completing all administration tasks on time.

• Ensures timely completion of FMIs (Field Modification Instructions) and PMS (Prevent to Maintains Service) inspections documentation for assigned accounts.

• Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area.

• Having general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.

• Resolving issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.

• Collaborating with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions and checks for understanding.

Required Qualifications

• This role requires minimum 10 plus years of field experience in PETCT/CT Modality is preferred.

• Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).

Desired Characteristics

• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.

total rewardsare designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.