Allocate work as a team leader over credit initiation specialists, delegating and supervising tasks
Train and coach credit initiation specialists and use credit knowledge and signing authority to manage exceptions
Ensure the integrity and confidentiality of customer documentation and recorded information within computerized systems
Interpret procedures and policies to guide support staff in resolving complex problems
Ensure the quality of tasks and services provided by the team
Apply knowledge of technical and professional principles and concepts
Exchange information in a concise and logical way, while being sensitive to audience diversity
Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
Relevant experience in a related role
Fundamental understanding of procedures and concepts within own technical area
Consistently demonstrates clear and concise written and verbal communication
Education:
Bachelor’s degree/University degree or equivalent experience
Funciones
Mejora de procesos dentro del área de manejo de información (extracción de datos, base de datos, sistemas)