EY EYP-EMS-Manager 

India, Uttar Pradesh 

86950690

Data Protection, Risk and Compliance (DPRC):

• Develop core understanding of the firm and service line structure and their QRM policies, guidelines and mandates
• Monitor adherence to Data Protection, Independence, and Regulatory guidelines and mandates, ensuring all team members comply with established standards
• Educate professionals on various DPRC matters by conducting training sessions and drafting communications
• Understand business requirements and revise/establish firm policies/protocols to facilitate business requirements, at the same time mitigating risks
• Act as DPRC subject matter expert to the business teams seeking guidance on various matters
• Analyze compliance data to identify trends and proactively propose innovative solutions for better compliance rates across various Quality matrices
• Provide support to the business teams and Leadership during internal audits by preparing necessary documentation and facilitating auditors’ meetings/discussions
• Actively coordinate between Data Protection Team and the business teams in case of any data breaches, ensuring proper corrective actions are taken
• Leverage technology and GenAI to streamline compliance processes and enhance reporting capabilities
• Maintain records of compliance activities, incidents, and resolutions, to transparently report to the Service Line Quality Leader
• Actively engage with other service lines to gather insights on the practices run by them and identify areas for improvement

Service Quality (SQ):

• Develop, implement, and maintain service quality protocols and procedures across all competencies
• Collaborate with cross-functional teams, SMs and PPEDs to gather quality metrics data and inputs
• Analyse metrics data to track performance and drive continuous improvement initiatives
• Prepare and present reports on quality metrics to senior management
• Support continuous improvement projects aimed at enhancing service quality
• Proficiency in data analysis and quality improvement methodologies such as Six Sigma or Lean
• Train and mentor team members on quality standards, policies, and best practices

Qualifications/requirements:

• Postgraduate with at least 8 years in risk management and / or quality function of Big 4’s.
• Candidates with exposure to working in cross cultural environment is essential
• Good communication and analytical skills
• Impressive stakeholder management skills
• Good working knowledge of MS Office

Analytical skills

• Strong problem-solving abilities
• Clear, logical thinking
• Proactive approach to problem solving
• Ability to conceptualize and break down complex issues into actionable tasks
• Attention to detail

Organizational skills

• Plans and organizes work effectively
• Handles various tasks of differing complexities simultaneously
• Appreciates interplay of short-, medium-, & long-term deadlines
• Informs others (manager & team) of activities regularly and apprises regarding progress / delays
• Ensures on-time delivery on all tasks

Communications skills

• Strong English writing (direct, concise, informative, proper tone)
• Excellent presentation skills (logical, to-the-point)
• Articulates issues / observations clearly
• Ability to voice his / her questions, opinions and concerns productively

Interpersonal skills

• Connect well with clients, senior management / leadership and team members
• Interpret counterparty's needs / preferences
• Appreciate matters from another's perspective
• Maintain calm & professional demeanor in dynamic environment
• Provide and receive feedback effectively
• Share knowledge

Fundamentals

• Strong work ethic
• Deep sense of personal accountability
• High standard of integrity
• Dependable

Motivation

• Self-motivated
• Works effectively with minimal direction
• Adapts to changing business requirements; comfortable with being uncomfortable

Attitude

• Positive attitude
• Creates a healthy, constructive workplace environment
• Team oriented
• Collaborative mindset
• Builds and leverages relationships

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.