SAP Digital Customer Engagement Manager dCEM 

Mexico, Mexico City 

869202130

The Role:

• Get comfortable understanding PC3 strategy and processes, including interacting with our customers.
• Work in active collaboration of the colleagues in the Business Intelligence Office and the Regions and participate in global initiatives that will provide improvement and evolution of our engagement model in alignment with the GCE Strategy.
• Support the creation of assets and other communications with a strong focus on the PC3 strategy and the multiple initiatives.
• Proactive collaboration with all PC3 regional managers, ensuring key events and milestones are communicated timely and effectively.
• Contribute and drive creative initiatives that will support the customer satisfaction ambitions.
• Maintain collaboration models with key interfaces update.

Experience (Role Requirements):

• 2-4+ years of overall SAP experience
• Hands on Basis Experience
• Experience working with international teams
• Customer facing experience
• Passion for strategy
• Understanding of SAP offerings
• Understanding of Private Cloud
• Creative mindset with passion for technology; understanding of new technologies like AI is a plus
• Great communication stewards, written and verbal
• Excellent documentation and communication skills
• Comfortable working in a fast paced environment
• Experience engaging with leaders from diverse cultures
• Passion for diversity
• Team motivation, availability to join global team meetings and to actively collaborate on global initiatives
• Strong experience working across multiple organizations and teams, including Commercial, Legal, Finance, Sales in a multicultural setup
• Strong English is mandatory; any other language is a plus