Palo Alto Senior Manager Business Operations 

India, Karnataka, Bengaluru 

868252586

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

This role is responsible for leading a dedicated team of individual contributors who provide essential support and shared services. As a Senior Manager, you will drive key programs and optimize processes that enhance value for our internal sellers, partners, and distributors. You will oversee operational cadences, monitor the effectiveness of support and shared services initiatives, and leverage your expertise in sales operations, program management, and various routes to market to ensure operational excellence and contribute directly to our business growth.

Your Impact

• Operational Excellence & Strategic Integration: Drive significant efficiency and process optimization across high-velocity business operations, specifically focusing on the integration and improvement of the Quoting-to-Bill process, Sales Systems utilization, Sales Desk functionality, Partner support mechanisms, Bid Response workflows, and Shared Services engagements.

• Advanced Reporting & Predictive Analytics: Develop, own, and enhance critical reporting frameworks, including sophisticated dashboards, scorecards, and Quarterly Business Review (QBR) materials. Leverage advanced data analytics and ecosystem business analysis to identify trends, predict outcomes, pinpoint areas for continuous improvement, and proactively address operational gaps.

• Process Architecture & Enablement: Architect and refine robust process documentation, standards, and best practices. Design and deliver targeted training programs for internal teams, sales personnel, partners, and distributors to ensure consistent adoption and adherence to operational procedures.

• Cross-Functional Partnership & Influence: Cultivate and maintain strong, trusted partnerships with key stakeholders at all levels across various functions (e.g., Sales, Finance, IT, Supply Chain) to ensure seamless operational alignment, drive consensus, and achieve desired business outcomes.

• SLA Management & Compliance Assurance: Oversee and ensure the consistent delivery of organizational Service Level Agreements (SLAs), upholding best-in-class support quality while rigorously adhering to all compliance and policy requirements.

• Continuous Improvement & Field Acceleration: Proactively identify, champion, and implement strategic improvements in operational efficiency and process optimization. Collaborate closely with diverse teams, including operations, IT, and leadership, to drive field acceleration and enhanced business performance through data-driven insights.

Your Experience

• 10+ years in Business Operations.

• Bachelor's degree in Engineering, Economics, Business, Finance, or a related field (Master's degree highly preferred).

• Strong organizational skills, self-starter, and ability to quickly identify and resolve inefficiencies across the business.

• Deep experience working with Salesforce CRM, data analytics, and Funnel Management Tools.

• A mission-driven, team player approach with a desire to make an impact and difference.

• Must have hands-on experience in business analysis, data analytics, and statistical modeling.

• Prior experience as a business partner to sales and other functional teams (Finance, Sales & Operations).

• Exceptional communication skills and proven ability to create and manage initiatives across numerous cross-functional stakeholders.

• Well-experienced in a Sales Operations/Finance environment.

• Strong understanding of sales processes and methodologies.

All your information will be kept confidential according to EEO guidelines.