Cisco Partner Operations Manager 

Malaysia, Kuala Lumpur 

867631723

Commerce Operations drives automation and transformation that removes roadblocks and creates frictionless commerce experiences for customers, while accelerating the delivery of transformative business outcomes with a digital-first, agile-centric approach. We are the operations engine for our partners, sellers, and customers. We provide quote-to-cash, goal-to-commission, partner business services, licensing operations, buying programs, and new offer introduction functions. We are the Cisco Commerce Engine - by the numbers! As the trusted advisor to our Clients, the Partner Operations Manager (Fluency in Mandarin and English are required for this role) will be responsible for providing operational expertise and accountability for execution around performance management, enablement, readiness, and advocacy in areas that would save time and effort for our Clients. They achieve the above by ensuring close collaboration with multi-functional Teams, including Commerce and Lifecycle Operations Global Delivery Team, to improve workflows and minimize points of friction, managing and facilitating Client expectations, problem-solving for Clients, and using their voice and data insights to drive experience and influence simplification and efficiency across specified services in Operations. What You Will Do * Build strong partnerships with Clients to understand their personas, business priorities, goals, and operational top-of-mind.

• Experience Design: Develop Ops Plan for Clients that ties to Client goals with operational goals to drive improvement towards Client productivity, profitability, and experience.
• Operational Advisory: Advocate and consult on operational resources; drive process/tool/support model changes that improve the Client experience while promoting Client self-sufficiency and readiness, and helping prioritize in alignment with Cisco priorities.
• Problem Identification and Solution Adoption: Identify and log operational problems (process, policy, & capability) to drive simplification, automation, productivity, and experience; drive awareness and adoption of solutions and enhancements.
• Communication Framework: Inform, educate, and engage Clients on operations processes and changes across commerce and transformation. * Metrics that Matter: Measure performance through key outcome metrics, review progress through quarterly operational reviews, and utilize data analytics to identify trends, problems, and improvement areas. Create and maintain interactive dashboards and visualizations using tools such as Power BI, Tableau, or Excel to present operational insights, enabling data-driven decisions and performance improvements. Who You Are * Minimum 5 years of experience in a Sales Operations, Business Operations, or Strategy role.
• Ability to work cross-functionally inside and outside of Commerce & Lifecycle Operations.
• Deep operational knowledge (processes, policies, capabilities, Cisco organization, and x-functional teams' alignment).
• Ability to listen and translate customers' priorities into actions.
• Ability to articulate client sentiments and feedback into actionable insights & problem descriptions.
• Ability to engage at the executive level for regular operational reviews.
• Ability to analyze trends and leverage analytics for problem identification and field problem articulation, using tools like Power BI, Tableau, or Excel for data visualization.
• Experience with dashboard preparation and creating data-driven visualizations to influence decision-making and communicate progress.
• Good communication, presentation, and relationship skills.
• Accountability for Client/Stakeholder experience and operational performance.
• Ability to manage escalations, including at the executive level.
• Good understanding of Partner/Disti/Customer structure, systems, requirements, and challenges.
• Ability to advise on complex deal operational design, deal ops planning, and assurance.
• Fluency in Mandarin and English are required for this role.

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