KLA Technical Support Engineer f/m/d 

Germany, Hesse 

86714017

Technical Support Engineers (TSEs) play a crucial role in addressing ongoing technical issues with KLA equipment that field product support teams are unable to resolve. This position requires in-depth system knowledge and a solid understanding of operating principles to tackle challenging problems. TSEs exercise judgment within broadly defined practices and policies to select methods and techniques for achieving results. Collaboration with specialists and other teams is essential to develop optimized action plans, resolve technical issues, and restore equipment functionality to customer satisfaction. Additionally, TSEs document troubleshooting processes and technical findings to generate service reports and presentations.

• Collaborate with specialists and other teams to develop optimized action plans for resolving technical issues and restoring equipment functionality.
• Document troubleshooting processes and technical findings to generate service reports and presentations.
• Coordinate and lead service alert calls with field service engineers and development engineers to analyze and resolve tool issues.
• Gain engineering-level knowledge and troubleshooting skills of highly complex systems by working with marketing, development engineering, logistics, and field service teams. These systems include optics, electronics, mechanical and pneumatic components, software, and algorithms.
• Standardize solutions that benefit all customers, including defining best-known methods (BKM).
• Participate in multi-functional product teams with a focus on customer satisfaction and operational excellence.
• Act as a two-way conduit for information transfer between development engineers and field service teams who provide product maintenance and support.
• Gather and analyze data and logs from tools to identify sources of systematic issues, including technical, process, facilities, and user errors.
• Help develop and detail technical service procedures for proper knowledge gaining.
• Respond to situations where field service engineers have failed to resolve complicated system performance problems by providing written plans of action via email, phone, or at customer sites in the US, Asia, and Europe.
• Write technical reports to communicate issues, analysis, technical assessments, system status, best-known methods, and engineering recommendations.
• May be involved in tool installation, relocation, and upgrade of equipment.
• Estimated travel is between 30%-50% once trained and certified.

Minimum Qualifications

• Bachelor's Level Degree in Mechanical or Electrical Engineering with 2 years of related work experience or equivalent
• Language skills in English.
• High flexibility, adaptability and autonomy.