Bank Of America Assistant Vice President / Production 

Singapore, Singapore 

865876390

Job Description:

Job Description:

As a Support Engineer, you can look forward to:

• Supporting Gateway applications that process card transactions for Visa, MC, AMEX, DISC.
• Analyzing transaction failures and make recommendations to improve application reliability and quality, support processes, practices, and procedures.
• Making strong technical decisions and complete tasks & assignments under limited supervision.
• Recognizing problems that need further investigations, seeking assistance when needed, and demonstrating initiative and self-motivation.
• Ensuring documentation of production incidents and collaborate with different support and development teams and resolve issues.
• Assisting the team in devising new support processes and ensure their implementation as per company policy.

Responsibilities:

• Payment Application Support Engineer:

  You will be responsible for support of cloud (AWS, Azure) deployed applications related to Payment industry, which

• receive card transactions from POS Terminals, Hosted Payment Pages, and forwarding them to Payment Processors
• onboard merchants to transaction processing applications, platforms

Required Skills:

Basic Qualifications for Consideration:

• Bachelor’s degree or foreign equivalent in Computer Engineering, Computer Science, Information Technology, or a related field.
• Solid understanding of the SDLC, ITIL processes, change management, release management and configuration management.
• Knowledge of Payment industry, Cards, ATM & POS Terminal and transaction processing protocols i.e. ISO 8583, fixed length message formats, etc.
• Solid Project Management skills.
• Knowledge of information systems elements (hardware, software, network) and their application to business functions/processes
• Knowledge database concepts and MS Office.
• Must have good communication and vendor management skills.

2-5 years of experience supporting payment gateway or acquiring systems. Familiarity with below areas of payments is necessary.

• Knowledge of ISO 8583 message standard, and its versions for different card networks like Visa, MC, Discover, Amex.
• E-commerce
  • Hosted Payment Pages/Secure Acceptance
  • Recurring and Tokenized payments
  • Knowledge of payment modules of SPreedly, Shopify, Recurly, Netsuite,
  • E-signature services like Docusign, rightSignature
• Mobile Payments
  • Apple Pay
  • Google Pay
• Point of Sale Technologies
  • NCR
  • PAX
• REST APIs
  • VISA Developer APIs
• Fraud and Transactional Risk Management domain
• Settlements

Several years of experience with the technologies listed below is necessary.

• Linux –
  • Scripting - python, shell
  • Tools – Grep, awk, netstat, pstat, free, vmstat
• SQL – Oracle or Postgress
• Programming Language
  • Java (enterprise JBOSS)
  • Ruby (Ruby On Rails)
  • Python
• Network monitoring
  • VPC flow logs
• Cloud
  • AWS ( EC2, ECS, ALB, NLB, RDS, SQS, cloudwatch) – this is mandator
  • Azure, Heroku – optional

Monitoring Tools

We use several tools to monitor our applications, they are listed below

• Dynatrace or NewRelic
• Splunk or Datadog
• Catchpoint
• Cloudwatch

Task Management

We use below applications to manage day-to-day tasks.

• Project Management
  • Jira
• Incident Management
  • Remedy – Remedy familiarity will be very helpful.
  • ServiceNow

Desired Skills:

Preferred Skills, Experience, and Education:

• Server Administration experience would be a plus to compliment the card industry experience.
• Administration of tools relative to Payment industry, Cards, ATM & POS Terminal and transaction processing protocols i.e. ISO 8583, fixed length message formats etc.
• Experience with UL, Pargon and Astrex simulators, or other payment transaction simulators
• Python, Shell scripting, Putty, Oracle, SQL Server, MySQL

List of payment processors

Names of Gateway applications that are popular in APAC

• MIGS - Mastercard Internet Payment Gateway Service.

• Smarvista EPG and Integration Platform - https://www.bpcbt.com/integration-platform

• Compass Plus - https://compassplustechnologies.com/solutions/acquiring-solutions.html