Citi Group Head Platform Data Services 

China, Guangdong Province, Panyu District 

865854068

Head of Platforms and Data Services - China

Responsibilities:

• Lead the China Platform and Data Services team which includes Onboarding, Citi’s eBanking platforms (CitiDirect, CitiConnect Host to Host, API), Data & Analytics from product’s perspective.
• Sets strategic vision with the team and functional partners to encourage creative and strategic thinking from team.
• Embeds a culture of world-class Product Development, leveraging tools such as Product Launch Framework and ensures that ongoing product innovation and development meets strategic and financial objectives.
• Develops 3–5-year product strategy and execution roadmap with a transformational change plan and manage investment prioritization in China for Platform and Data Services.
• Drives customer segmentation, product positioning, pricing, and marketing plans for each client segment. Explores products / propositions addressing clients’ end to end needs, including services with respect to pre and post onboarding.
• Execute the strategic digital roadmap in a cross functional setting and drive excellency in client experience (as evidenced in client feedback) through product enhancements and process reengineering.
• Be the voice of customers, ensuring client, country / cluster feedback is thematically baked into the global product roadmap, strategy, and design, enabling best-in-class client experience.

• Steer the direction of strategic initiatives and commercialize Citi's Platforms and Data services products for China markets
• Lead the marketing campaigns to launch Digital capabilities and drive adoption across China user base, together with Sales, Banking and Service partners.
• Partner closely with regional product managers, country product managers and functional partners, including Technology, Testing, Marketing, Legal, Compliance, other Product organization, Channel Readiness, Client Operation, Activation and Implementation to ensure buy-in on strategies and approach, and to deliver on time, high quality product
• Keep abreast of the current market and industry trends, defines strategic opportunities for and drive potential partnerships/alliances with Fin-tech partners for last mile connectivity and conductivity.
• Design and manage product communications including external and internal feature announcement, reference materials, press release, and adoption campaigns, in partnership with marketing & countries.

• Work closely with compliance and legal partners to rollout new products in accordance with local regulations, laws & guidelines.

• Be the ambassador of our products, proactively promoting our brand awareness both internally and externally through various channels.
• Drive data product rollout in China markets, in collaboration with regional and global data partners and TTS business stakeholders.
• Define, develop, and execute AI/ML use cases in partnership with global analytics team that are aligned with TTS business priorities and strategies.
• Develops products with attractive and sustainable P&Ls (Revenue, Expense, Net Income Plan and Operating Efficiency) and analyzes product profitability, competition and positioning in the market and proactively drive initiatives to maintain Citi’s leadership position.
• Establish a dynamic management and communication process between regional product management team and country/cluster partners with clear roles & responsibilities and ensures alignment between Product team and functional partners (such as Operations, Technology, TTS Sales, Finance, Legal, In Business Risk, Independent Risk, Compliance/AML, Sanctions Compliance and other)
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Attract, motivate, and retain top talent. Focus on building bench strength. Create a high performing team through strong leadership skills and practices. Establish and maintain optimal organizational and headcount structure and reporting relationships for accomplishment of product group’s financial and strategic objectives.

Qualifications:

• 10+ years’ experience with 5+ years’ relevant product management experience as a head, preferably with a background in banking products.
• Experience working with external clients. Previous experience in Client Service operations a plus
• Excellent verbal, digital, and written communication skills. Strong presentation skills.
• Proven experience launching products to market.
• Experience in successful implementation of large, customer experience projects while managing cross functional stakeholders.

• Demonstrated ability to self-direct work efforts, meet deadlines, and produce consistent high quality work.
• Passion for the customer and their experience.
• Proven track record of successfully managing in a large and complex business
• Intellectual curiosity, analytical and conceptual thinker
• Excellent analytical, interpretive, and problem-solving skills
• Proven track record of bringing diverse groups and perspectives to work against a common goal
• Ability to maintain momentum and minimize client and employee attrition
• Demonstrated people management skills with ability to motivate large teams and drive results
• Process Management knowledge with a propensity for detail and comprehensiveness of content
• Ability to collaborate and clearly communicate with senior members of an organization
• Project Management skills with experience leading large cross functional initiatives
• Proven track record as change agent, with ability to encourage and embrace innovative ideas and solutions
• Self-aware with ability to adapt to various situations, rapidly assimilate and report on complex information while creating a future vision

Behavioral Competencies:

• The role requires an ability to communicate effectively and constructively at all levels in a multi-cultural global organization.
• Outstanding relationship skills - ability to partner and work collaboratively with all groups, developing productive and trusted relationships, and advisory with business and regional / global Product team.
• Analysis and decision making - able to identify and understand the primary issues, problems and opportunities and develop appropriate solutions.
• Able to influence at all levels without formal reporting lines.
• Self-starter - positive, energetic, and able to prioritize appropriately and act decisively.

Education:

• Bachelors/University degree or equivalent experience

Time Type:

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