JPMorgan Technical Writer SA Payments Products 

United Kingdom, Scotland 

865089123

This new role sits within our J.P. Morgan Markets business, which offers market-leading research, proprietary pricing data and analytics—plus trade execution across multiple asset classes, including credit, equities, and FX.

In addition, you’ll own important initiatives, drive innovative solutions to complex problems and collaborate with cross-functional teams. As a champion of inclusive design and customer experience, you’ll contribute to the continuing success of J.P. Morgan as a global leader in B2B payments.

Job Responsibilities

• Work with product owners and developers to understand Payments products and identify documentation requirements.
• Create and review technical content (such as API docs and user guides) for new/updated features following the content guidelines and style guide.
• Drive for clarity of writing, consistency in presentation, and depth of detail across the suite of products.
• Engage with designers, user researchers, information architects, project managers, platform owners and others, as needed to enhance user experience.
• Provide insights into the authoring tools, processes, and metrics for improving the working efficiency and quality.
• Contribute to the content guides and maintain the documentation process.

Required qualifications, capabilities and skills

• Four or more years of experience as a technical content creator.
• A portfolio of technical content examples that demonstrate clarity of style and voice.
• Strong working knowledge of and experience documenting APIs.
• Ability to quickly learn technical concepts and understand how products work.
• Software development and/or technical support of complex systems.
• Experience with tools such as Bitbucket and Jira, and methodologies, such as Agile/Scrum.