PNC Infrastructure Support Reliability Manager - Tempus 

Remote, Remote 

864994780

Support and Incident Management
· Lead the Incident Management and Observability/Support discipline, ensuring effective collaboration and performance across a diverse range of infrastructure and engineering teams.
· Develop and implement incident management processes to minimize downtime and mitigate the impact of infrastructure failures.
· Coordinate with other teams to prioritize and resolve critical incidents in a timely manner.Reliability & Support
· Supports IT Environment Managers’ initiatives to improve the reliability and resilience of our infrastructure systems and applications through automation, monitoring, and proactive maintenance.
· Implement, operate and support monitoring and alerting systems to detect and address potential issues before they impact operations.
· Analyze system performance data to identify areas for optimization and implement solutions to enhance reliability and performance.Key relationships may include:
· Development Teams
· IT Infrastructure and SRE Teams
· Executive Leadership
· Customer Implementation TeamsDue to the nature of the position, we are seeking individuals with the following qualifications:
· Proven experience with incident management, problem management, and change management processes.
· Excellent leadership and communication skills, with the ability to effectively collaborate with cross-functional teams.
· Strong analytical and problem-solving skills, with the ability to troubleshoot complex infrastructure issues.Job Description

• Provides solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications.
• Initiates, owns and drives the identification, evaluation and direction of solutions that are cost effective and meet business requirements.
• Serves as the central point of contact for business demand management, technology expenditures, client feedback & relationship management and the overall client experience with the technology organization.
• Manages the consulting services and communications to internal business group(s) on process improvement project(s) designed to support product strategies and revenue generation/cost reduction.
• Manages the analysis & elicitation of client requirements, and the transformation of requirements into functional/non-functional requirements.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Budgeting, Business Acumen, Consulting, Influencing, IT Project Planning and Organization, Product and Vendor Evaluation, Relationship Management, Requirements AnalysisRoles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)No Required License(s)
California Residents

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