Amazon FOC Tech Specialist Facility Operations Center 

Ireland, Dublin 

864924069

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The FOC Technical Specialist facilitates and deep dives customer impacting events, locates systemic infrastructure issues using data driven analysis to drive solutions and serves as a subject matter expert on department processes. The FOC Technical Specialist is responsible for the design, creation, and launch of new learning content, creating and maintaining all FOC documentation globally and managing the technical training of the team across the regions. You will play a significant role in the career development of the global FOC team by mentoring and helping managers guide the career growth of their team members. You are responsible for leading team members across regions and functional areas to accomplish organizational goals. You will guide the team on improving operational efficiency for all services through the identification and development of SLAs, metrics, workflows, procedures tools and documentation. You will lead data analysis and engagement of partner teams to drive corrective actions by utilizing processes, such as After Action Reports (AAR), Correction of Errors (COE), AWS Customer Root Cause Analysis (RCA), Lessons Learned, and Global Action Items. You will be responsible for delivering global projects while influencing stakeholders by creating reports, improving processes, and narratives. You will be expected run effective projects and programs independently. You will support team goals and projects by providing feedback, and technical support as required.
Key job responsibilities- Deep dives post event data and reviews all After Action Reports (AAR) to ensure standards are met.
- Meet or exceed FOC KPI’s in project delivery to develop and drive FOC Engineer efficiency projects which reduce manual tasks.- Locates systemic infrastructure issues using data driven analysis to drive solutions.- Creates and maintains FOC technical documentation driving process improvements
- Manages technical training to ensure engineers meet the bar for engineering knowledge.
- Designs, creates and implements learning content, practical assessments, and facilitates workshops and instructor led training programs
- Develops certification mechanisms to further enhance operational excellence, professional and career development.
- Acts as FOC POC in the COE process.About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Several years experience directly related to data center or mission critical facility design and operations.
- Several years experience working directly with engineering teams.
- Several years experience managing programs across cross functional teams, building processes and coordinating release schedules.
- Several years experience performing complex data analysis to justify technical decisions, and present the justification to management in a high level review.

- Multiple years experience directly related to data center or mission critical facility design and operations.
- Several years experience working directly with engineering teams.
- Several years experience managing programs across cross functional teams, building processes and coordinating release schedules.
- Several years experience performing complex data analysis to justify technical decisions, and present the justification to management in a high level review.
- Experience with SCADA systems and alarm transmission and owning/driving roadmap strategy and definition.