Honeywell Advanced Field Service Engineer-Mechanical Engines/APU 

Taiwan, Taipei 

860530400

As an

KEY RESPONSIBILITIES

• Serve as the single point of contact and customer focal onsite, supporting the fractional aircraft operator for all Honeywell mechanical product and system technical issues
• Attend daily operational meetings with the customer
• Provide AOG and on-wing support for both routine and emergency situations
• Create and manage technical cases, documenting communications within SFDC
• Ensure timely and effective communication with all stakeholders
• Attend quarterly technical and core team meetings to share insights and best practices
• Offer technical assistance for customer service hubs and line bases, including deployment from Columbus as required
• Monitor aircraft cancellations or delays attributed to Honeywell
• Conduct training sessions regarding Honeywell products and systems
• Monitor Honeywell product/system performance to facilitate proactive maintenance strategies
• Capture and share knowledge gained from issue resolution efforts
• Manage the escalation of technical and business issues as required
• Provide direct mechanical troubleshooting assistance to the customer via phone, email, and onsite, as necessary
• Possess substantial experience in Business and General Aviation (BGA)
• Collaborate with Business Units to provide input on the development and delivery of support requirements for products, systems, and services
• Exhibit strong time management skills and the ability to manage multiple priorities effectively using sound judgment
• Analyze technical issues and develop corrective action plans
• Establish yourself as the primary Honeywell contact for customers regarding product reliability and maintainability for in-service aircraft
• Provide regular updates (daily and weekly) on customer issues and relevant key metrics to leadership, fostering collaboration across internal functions to generate solutions
• Uphold a positive image of Honeywell while interacting effectively within established Management Operating Systems (MOS)
• Build and nurture relationships with assigned customers
• Support ATS on the network by responding to cases from customers
• Maintain a strong customer-centric mindset and proactively evaluate circumstances to drive resolution of issues
• Participate in weekly CCT/CBM meetings and quarterly review sessions with customers
• Take ownership of technical issues until closure
• Engage actively in technical expert teams and provide collaboration and coaching to peers based on your knowledge and expertise
• Participate in project teams related to products, technical matters, processes, and organizational initiatives
• Bring proven experience in mechanical engineering within the aviation or aerospace sector
• Demonstrate extensive experience in the maintenance and troubleshooting of mechanical products, including various APU models (36-100/150, RE100/220) and engines (HTF7000, HTF7350, HTF7700, HTF7500), as well as aircraft mechanical systems related to environmental control, cabin pressure, oil systems, bleed air, hydraulic systems, and more
• Occasional off-hours, weekend, and holiday work may be required to support customer operations
• Travel : up to 10% U.S

YOU MUST HAVE

• 6+ years of experience troubleshooting mechanical systems on business, commercial, and/or military aircraft
• Comprehensive knowledge of Honeywell mechanical products, including HTF Engines (HTF7000, HTF7350, HTF7700, HTF7500) and various APUs (RE220, 36-150, RE100), Forge/EEI, as well as related aircraft components and systems relevant to the assignment
• 7+ years of customer-facing support experience
• High School Diploma or GED

WE VALUE

• Bachelor’s degree in engineering or related technical field
• Experience or knowledge of Business General Aviation and Airline operations
• Airframe and Powerplant (A&P) license or equivalent
• Experience utilizing Accelerator tools to streamline work processes
• Ability to work independently with minimal supervision
• Clear thinking under stress and pressure with professionalism
• Strong written and verbal communication skills
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams)
• Familiarity with Salesforce.com (SFDC), NICE InContact, and Team Center
• Strong decision-making capabilities under pressure, adaptability to change, and analytical skills
• Acumen in the aerospace business and the ability to consistently develop and improve processes
• Ability to proactively evaluate circumstances and drive resolution of issues
• Ability to develop and continuously improve processes

• JOB ID: HRD257587
• Category: Customer Experience
• Location: Columbus,Ohio,United States
• Nonexempt
• Must be a US Person or able to obtain export Authorization.