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JPMorgan Credit Card/Retail/Auto Collections Specialist- United States, Arizona, Tempe 85984370
25.06.2024
Job responsibilities
- Work in a call center environment that requires 100% phone-based interaction
- Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
- Communicate with customers in a metrics-driven environment
- Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
- Take ownership of each customer interaction while treating them with respect and responding with empathy
- Works both independently and in a team environment
- Abide by all applicable regulatory and departmental practices and procedures
Required qualifications, capabilities, and skills
- Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face
- Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment
- High school diploma or GED
Preferred qualifications, capabilities, and skills
- Ability to multitask using a computer and simultaneously provide customer support
- Comfortable in a fast-paced, consistently changing environment
- Previous experience working in a Collections, Sales, Retail or Customer Service industry
- Have a passion for helping people by solving problems, presenting, and explaining solutions
If you bring that, we'll take care of the rest! When you join JPMorgan Chase & Co., we'll provide:
- A competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more
- Opportunities for professional growth and advancement
- A work environment of high-energy employees that are trained, coached, focused, and driven
- Paid classroom and on-the-job training, including industry-leading benefits that start on day 1
- A culture that values diversity, equity, inclusion, integrity, and teamwork
Work Schedule:
This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.
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