JPMorgan Director Infrastructure Engineering 

United States, Texas, Houston 

859445674

Job responsibilities

• Manages technical areas within infrastructure engineering, collaborates with others across different technical areas, and anticipates the needs of multiple disciplines within the function
• Manages and implements corporate and divisional operational plans and provides broad direction to teams, team leads, and supervisors
• Manages key senior stakeholders and ensures teams deliver in accordance with compliance standards, risk and security, service level agreements, and business requirements
• Drives multiple complex projects, processes, and initiatives
• Develops and executes the function’s objectives with accountability for outcomes
• Lead, mentor, and develop a high-performing team of Site Reliability Engineers and operations staff
• Foster a culture of continuous improvement, collaboration, and innovation within the team
• Lead incident response efforts, ensuring timely resolutions
• Conduct post-incident reviews to identify root causes and implement corrective actions
• Work closely with engineering, product, and business teams to align operational goals with business objectives
• Communicate effectively with stakeholders at all levels, providing updates on system performance and reliability

Required qualifications, capabilities, and skills

• Formal training or certification on Infrastructure Engineering concepts and 10+ years applied experience. In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise
• Experience managing cross-functional teams of infrastructure engineers
• Experience hiring, developing, and recognizing talent
• Experience managing cross-functional teams of infrastructure engineers and site reliability engineers
• Strong understanding of cloud platforms (AWS, Azure, Google Cloud) and infrastructure as code
• Expertise in monitoring and observability tools such as, Dynatrace, Prometheus, Grafana, Datadog
• Proficient knowledge of hardware aligned to infrastructure engineering
• Knowledge in security best practices and compliance standards